of reading this book. Negeri Van Oranje.

Full of wits, but not trashy
Tambahan opini gak penting: sampe dengan halaman 50 udah naksir pol-pol an ama Gery

It reminds me to this book.

When BPN didn’t have any cinemas, me and my friends used to hang out in karaoke place until midnight. Thursday and Saturday were karaoke day, at least twice a month We had mandatory play list:
1. Biarlah by Nidji
2. Starlight by Muse
3. Out of Love by Air Supply
4. Don’t Turn of The Light by Entique Iglesias
5. Iwan Fals’s songs
6. Dia Milikku by Yovie and Nuno
7. Makhluk Tuhan yg Paling Sexy by Mulan (the lamest song in our playlist) :p
8. Bed of Roses by Bon Jovi
9. Kiss Me by Sixpence None The Richer
10. There She Goes by Sixpence None The Richer
11. Goyang Duyu by Project Pop
12. Old rock songs (if we had it with the boys, including mas) :p

I predict we’ll never gonna have this play list anymore since the lay off. Miss you guys…

Being single and mature, i demand more privacy. Instead of rent room, I prefer a tiny house. What I really miss from a home is the kitchen since i love cooking So…in the middle of deadlines, I still have some times to imagine a perfect place for me Google is a perfect company to make this dream

First, I will imagine the kitchen. I love cooking, but I’m not an addict cooker So, I think simple-cozy kitchen is the best design. I don’t like to waste a space to provide another room as dining room. Let’s make it as a kitchen and dining room. At the beginning, a bar in the kitchen would be good, but it would make me to spend another room as dining room.

Second, the bathroom. Sometimes I measure how long I spend my times in the bathroom, I’d say a looot So, I have to make it as comfortable I could. What about this picture? I think I’ll have a very wide mirror on the right side. Another change will be applied under the sink. I’ll remove the wood table into a small closet for new towel and some place for cleaning tools. I love to take a long bath and having it in a bath tub. It’s so relaxing!
Hmm..this picture might be not the right one, since I think I’ll change the theme into orange, not browny as seen in the picture. But I love the lay out :* Yes, I’ll make the bathroom as the dry one to make the maintenance easier. Well…maybe there will be an exception if my mom come, she can’t use dry bathroom

I’m a book freak. I need a room for my collection and a place to have a quality reading time I love a seat place under the window. I hope I could place this room at the east side of the house. It would be great having fresh sunshine in the morning from this place I’ll reduce furnitures from this room, make it 2 chairs and more book rack at the right side. Yey! Love it love it!! I’ll place an audio device, the simple one, just to make this room less quiet I think iPod docking is the best choice

The most important part, bedroom! I don’t plan to do all the activities inside the room, just a simple bedroom. It doesn’t mean that simple, I still need a big closet!! Haha Not a cupboard, but a closet and it would be BIG I love the bed style, a space under the bed, makes the room less dusty I’ll pull the bed into the left side, so more room near the window. I’ll put a TV, DVD player, Nintendo Wii, and another iPod docking on the drawer Perfect room

If I could change what happened 7 years ago, we might be here in the different situation.
But, if it didn’t happen, I’d never have any chance to get into your life

It’s been a year after that conversation. Months of void moment without any words from both of us, but i still could see u in every place I step.

Sempu Island, located in Hindia Ocean, and takes around 4 hours road trip from Malang.

Eventhough it is located in Hindia Ocean, it surrounds by other small islands which protect it from the huge dramatic waves. We can safely take a trip using the fisherman boat. I could say that this place is still virgin. Seeing the water, watching the wave burst into the corals, big clean sky. It was beautiful, and the 4,5 hours trip by foot at night felt worth to be done.

Can we stop faith messing our life around? I say, no I can’t. Until this present time, life takes away many lovely things from me, but it also gives much more things I’ve never expected. When it took a thing, i felt going down to the bottom of the earth. But suddenly it gave me another thing that brought me to higher sky.

Two things happened to me last week and I felt being slapped. The first thing was also announced by Bloomberg, CNN, detik, etc. I thanked GOD for His present to me. The other thing was only a simple email, but suddenly I felt so dizzy to read it. A call for future, it’s my term for that email. I enjoy my present time, but I know now is not forever. I need to concentrate to other thing that have led me to this place. Movies, my relative’s new assignment, and email knocked my head several times in a week.

Even though I had 2 incredibly things last week, I have another thing that really makes my life completely weird. I’m curious about the difference of doormat and caring. Day by day, I felt doormat is more suitable. This doormat rings a bell, I also have a doormat. What could I do? This doormat saves me from a heavy damage. The damage cause was faith had taken away one of my lovely things. No second chance and I have no gut to keep it as mine. I’m almost hopeless waiting for another thing happens to me after this damage. But the thing is I can’t stop waiting

Setelah perjalanan dari Bromo, kelompok kami melanjutkan perjalanan ke Pekalen, Probolinggo, untuk rafting. Lumayan juga perjalanan dari Bromo ke Probolinggo, pokoknya pantat rasanya tepos di dalem mobil :p Di Pekalen, terdapat beberapa rafting provider dan beberapa penginapan bungalow. Bagaimanakah penginapan Bungalow itu? Penginapan ini hanya menyediakan beberapa dipan besar dan beberapa kamar mandi umum. Pastinya dari segi harga ini murah banget. Lagipula daerah sekitar hanya cocok untuk buat rafting, gak mungkin dong di daerah itu > 2 hari. Jadi, walaupun penginapan ini tidak terlalu nyaman, tapi cukup untuk bersih2 dan melepas lelah sejenak. Kira-kira seperti inilah suasananya. Ada kasur gede, dipake tidur bareng2. Trus di pojokan kompleks ada kamar mandi umum berjejer. Untungnya kita rame2, jadi temen ’susah’nya banyak. Sebenernya baik2 aja sih, tapi emang dasar gw yg udah jadi manja karena fasilitas kantor (kantor dulu lah, kantor sekarang pelit banget) :p

Besoknya, kita rafting deh Jadi gini…di sana itu ada sungai dari hulu ke hilir dimana di setiap ketinggian udah ada kapling masing2 untuk setiap provider rafting. Untungnya kami pakai provider Songa yang katanya track nya lebih ekstrim dibandingkan dengan provider 1 lagi. Keseluruhan waktu untuk rafting kira2 2 jam lebih. Tapi kok waktu itu kayanya sebentar banget ya :p
Bagian dari rafting yg menurut gw gak enak adalah bagian gw harus nahan pipis. Walopun kegiatannya di kali, gw gak bisa pipis gitu aja (ngompol). Toh baju juga basah, jadi harusnya ngompol aja, tapi kok gak bisa ya??? Hehehehe Ada lagi bagian gw matahin dayung pas perahu karet kami nabrak dinding. Harusnya diem aja, pegangan ke tali yg ada di perahu, tapi karena gw panik, gw hadang itu tebing pake dayung, ya patahlah… (Dayungnya terbuat dari alumunium) -___-’
Yg jelas banyak tempat yg menurut gw agak2 serem jeramnya. Dan menurut temen2 gw yg udah langganan Citarik, rafting di Pekalen jauh leboh oye!! Thn depan gw dan beberapa temen udah berencana balik lagi ke sana. *Untung kartu nama mbak2nya masih ada di tas*

Tidak terasa sudah hampir 2 minggu yang lalu perjalanan ke Bromo berlalu. Bener2 perjalanan yg berkesan, dan ampe sekarang group kami masih suka banget saling bikin email junk di kantor buat ngobrolin ini. Walaupun perjalanan ini membuat gw terkapar di RS selama 5 hari. Padahal pas gw tipus, gw cuma di RS selama 4 hari. Buset dah…bener2 dahsyat yak xD
Tapi teteuupp…gak nyesel

Perjalanan ini dimulai dari BPN bersama 13 org lainnya secara bersamaan dengan menggunakan pesawat Citilink BPN-SUB pada tanggal 20 May 2009 jam 19.40. Sampai di SUB, kami dijemput dengan menggunakan 2 mobil dan akhirnya sampai di Penanjakan Bromo pada jam 2 malam. Suhu udara di sana mencapai sekitar -1 derajat celcius. Jadi kalau berkunjung ke sana, wajib pakai sarung tangan kalau gak mau kaku tangannya. Lumayan, gw buka usaha mencetin shutter kamera org karena tangan mereka udah pada kaku buat neken tombol kamera :p

Di Bromo, gw sendiri ngerasa kayanya kantor Balikpapan pindah ke Penanjakan Bromo. I found 30 employees of my company there. Hahaha. Such a small world!! As i’ve expected before, jam 3 pagi suasana di Penanjakan udah rame banget dan udah mulai rebutan posisi mau liat sunrise. Emang dasar gw kurang pengalaman, gw berada di posisi yg bagus banget buat liat kawah, tapi posisi yg sangat bodoh kalo mau liat sunrise. Sayangnya waktu itu agak mendung, jadi liat kawahnya pun gak bisa Tapi…bukan Rani kalo gak bisa nyempil2 :p Akhirnya gw dapet poto2 yg bisa gw banggain

Yak, ini postingan sedikit gak penting, tapi mau pamer dikit lewat blog sambil menjawab pertanyaan2 org soal kegiatan gw di tempat gw sekarang.

Setelah gw berada di Balikpapan, gw punya beberapa hobby baru. Ini salah satu adjustment untuk merasa betah di kota kecil ini, dan menghadapi kenyataan betapa kecilnya kota ini dimana gw pasti ketemu ama org yg gw kenal di manapun gw berada

1. Tennis
Gw mulai suka ama olahraga ini sejak ikutan kuliah tenis di kampus dulu. Sampe sekarang blom expert sih, tapi kayanya mendingan, paling gak bolanya selalu berhasil gw balikin. Ya..hasilnya kadang masuk, kadang keluar, kadang home run ampe keluar pager lapangan. Ups! :p Nah, sekarang makin sering karena untungnya kantor tempat gw sekarang punya banyak kegiatan olahraga, dan tenis sebagai salah satunya.

2. Travelling
Yg ini blom terlalu dijabani, masih banyak berupa rencana aja. Tapi sejak pindah kantor, at least bisa bikin rencana bareng ama temen. Minggu depan baru mulai implementasi awal, yaitu ke Bromo dan sekelilingnya Ini juga sebenernya modal nekat karena gw nyaris gak kenal ama temen2 seperjalanan gw, dan akhirnya salah satu temen gossip gw memutuskan ikut

3. Nonton Bioskop
Dari dulu emang udah suka, tapi gak sampe seminggu 2 kali kan… Nah, sekarang udah tiap minggu, minimal 1 kali. Buat nonton bioskop ini, gw sengaja gak bareng ama geng kantor supaya gak terlalu sempit lah pergaulan gw :p Tapi teteeup..sama para karyawan perusahaan minyak sebelah :p

4. Makan
Dari dulu gw emang udah suka makan dan ngemil. Tapi sekarang udah jadi rutinitas untuk ke restoran enak seminggu sekali atau dau kali. Mulut ama perut suka begaya, ‘Mau makanan enak!’. Hehehe
Tiap minggu pasti gw ama temen2 week end akan makan di restoran yang cuma oke dimakan di malam minggu ato malam sabtu. Sebenernya oke di budget sih :p

5. Jogging
Nah, ini juga sama kaya kegiatan lainnya, bukan kegiatan baru tapi makin rutin dan juga didukung ama kantor. Di kantor ada yang namanya Jogging Never Dies Club. Acaranya adalah setiap hari selasa dan jumat, dengan track kantor-perumahan Pertamina-kantor. Lumayan lah buat ngejaga fungsi cardio, daripada harus ikut fitness

6. Beli CD di Disctara
Tiap akhir bulan (abis gajian gitu loh), gw pasti beli CD di Balikpapan Plaza. Ampe mbak2 Disctara inget ama tampang gw. Tiap gw dateng, dia udah sigap nunjukin CD baru ber-genre jazz, soul, atau rock

7. Health Club
Maxudnya health club adalah tempat yang menyediakan fasilitas kesehatan, yg biasanya berupa fitness center, kolam renang, spa, dan salon. Buat perawatan diri dari ujung kaki ke ujung rambutlah intinya
Gw suka banget ke hotel deket kantor buat sekedar massage, creambath/hair spa, atau olahraga. Gw gak menyebut nama, takut dikira iklan :p Dibandingkan dari semua tempat yang menyediakan fasilitas serupa, menurut gw tempat ini punya pelayanan yang bagus dan dengan harga yang cukup terjangkau.
Gw gak terlalu suka ke salon mall karena ramai, pelayananannya masih payah, tapi harganya beda tipis ama tempat langganan. Lalu, untuk masalah massage, gw suka banget ama pijet kesehatan, bukan pijet cantik yang gak berasa sama sekali. Buat gw pijet yg enak adalah kalo gw bisa ampe ketiduran pas dipijet, berarti badan gw rilex dan gw gak usah cerewet nunjukin bagian mana yang perlu dipijet lebih.

Kegiatan jaman dulu yang pasti berkurang:
1. Belanja baju + sepatu
Seperti yg udah gw sebutkan sebelumnya, BPN is a small city, jadi variasi belanja udah pasti lebih sedikit. Lumayan juga, gw bisa berhemat untuk item ini, dan bisa nambahin budget buat travelling atau olahraga lagi. Belanjanya nungguin akhir tahun aja pas rata2 barang branded di JKT lagi clearance sale

2. Pergi ke pameran
BPN juga cuma punya jumlah konsumen yg jauh lebih sedikit dari JKT, jadi pameran2 keren juga gak ada di sini, contohnya Inacraft atau pameran komputer gede-gedean.

3. Nyetir mobil sendirian
Gw udah mulai nyetir sendirian sejak kuliah, sekarang terpaksa absen, kecuali pas pulang ke rumah JKT. Sebabnya adalah gw gak ada mobil di BPN, dan males pinjem2 temen kaya org susah. Lho?! Hahahaha. Gak deng, tapi gak enak aja dikasi tanggung jawab ngejagain mobil org, dan gw blom terlalu ahli dalam merawat mobil.

4. Hang out ama temen cw
Kalo diliat list hobby baru di atas, hampir semua kegiatan gw lakukan bareng cowo. Temen cw gw di sini kebanyakan udah pada nikah Kalo lagi di JKT, asalkan tempat dan acaranya jelas, gw bisa ajak siapa aja, buat sekedar ngobrol, nyalon bareng, makan ato nonton bareng

Dari kedua list itu sebenernya gak bisa terlalu dibandingkan karena kegiatan2 sebelum ke BPN itu adalah kegiatan di saat status gw masih mahasiswa (alias gak punya duit :p).

I’d like to refresh some concept in my head. My previous job made me to understand things from management’s view. Even though I did and still am not working in a service company, I’ve been working in service area and the company itself was/is my client.

One of the new concepts and I didn’t learn from campus is about trouble management. Basically, I’ve learned in ITIL concept. ITIL stands for Information Technology Infrastructure Library. ITIL itself has 2 versions of concepts; version 2 and they renewed it into version 3. Version 2 only consists of service delivery and service support. In the other hand, version 3 has a thorough steps, which consists of; service strategy, service design, service transition, service operation, and continual service improvement.

For some people, COBIT (Control Objectives for Information and related Technology) might be more familiar. In my opinion, ITIL version 2 is almost the same with COBIT.

I won’t give any lecture here, but I’ll say based on my personal experiences. FYI, my professional careers are in banking (6 months) and resources (2 years). Although I worked in banking, which its core business is giving financial services to costumers, I didn’t really involve in costumer services. I developed an internal system for internal use. In the other hand, I deal with many users in my job in those resource companies.

In my point of view, trouble workaround database and frontliners are the main course for those framework. In ITIL course, there was a simulation game, we called it F1 simulation. By that simulation, I’ve been thought that asap workarounds are the best way to reduce costs, especially increasing time effectiveness. it doesn’t mean that the best frontliners officer is the only answer. Those officers needs trouble database. This is how some part of knowledge management is needed.

I got the course from HP (Hewlett Packard) Indonesia. In Indonesia, as far as I know, there’s only 2 ITIL training providers; HP Indonesia and MII (as usual Berca vs Metrodata :p). In 2008, I’ve a little bit of difficulties to get this course. Indonesia market for this kind of course is quite small, where as Singapore has weekly course from many providers. I think it’s funny since Indonesia has a very BIG market for services, which (in my opinion) has to be supported by service strategies.